FAQ's

Embroidery Files

What are digital embroidery files?

Digital embroidery files are machine-readable design files used to create embroidery patterns with an embroidery machine. These files contain stitch data, color changes, needle placement, and sequence that your machine follows to complete a design. You will need an embroidery machine in order to use those files and a compatible embroidery software to edit them. These are digital downloads, no physical products are shipped. Those products are also not suitable for hand embroidery, and only the PDF file can be printed.

 

What formats are the files available in?

Each design comes in a variety of common embroidery file formats to ensure compatibility with most embroidery machines and software. The formats included with every download are:

DST, EXP, EXP+, HUS, JEF, PES, SHV, TAP, VIP, VP3, XXX

A PDF file with every design is included to serve as a visual guide for design placement and hooping instructions. This can help preview the stitch layout and plan your project accurately.

If you are unsure which format your machine uses, check your machine’s manual or software documentation.

 

Purchasing & Download

How do I purchase a file?

  1. Browse our collections and select the design(s) you like.
  2. On the product page, select the correct variant (if applicable).
  3. Click “Add to Cart” to add the item to your cart.
  4. When you are ready, go to your cart and click “Checkout”.
  5. Enter your payment and billing information to complete your order.
  6. After your payment is confirmed, you’ll receive an email with a downloadable link.
  7. Download your design(s) and start stitching!


How do I download my file after purchase?

Once your payment is completed, your digital embroidery files will be available for instant download via different means

  • On the order confirmation page: Right after checkout, you will see a direct download link.
  • In your email: You will receive an email from us with a secure download link of your files
  • Through your account: If you have an account with us prior to your purchase, simply log in and go to your order history to access your download links


I didn’t receive my download link. What should I do?

If you don’t see your download link after placing an order, try the following steps.

  1. Check your email inbox, including your spam, junk, or promotion folders.
  2. Make sure you entered the correct email address at checkout. A small typo can prevent the email from reaching you.
  3. If you already have an account with us, try logging in and visiting your order history to access your download link.
  4. Still Nothing? No worries! Contact us with your order number and email address, and we will resend your download link as soon as possible.


Usage & Licensing

Can I share, resell, modify or distribute the files?

All embroidery design files purchased from this store are protected by copyright. By purchasing, you agree to the following restriction.

  • You may not resell or gift the embroidery file(s), whether in it’s original form or slightly modified formats.
  • You may not redistribute the digital file(s) under a personal use license. Those file(s) cannot be included in any giveaway, digital bundle, or design collection for redistribution.
  • You may only distribute the file(s) internally within your organization under a Small Business or Commercial License to be used by employees or contractors involved in the production.
  • Resale or redistribution is only permitted if the file has undergone considerable and creative transformation, resulting in a new, original derivative work. Minor edits like resizing, color changes or simple adjustments do not qualify as transformative use.
  • You may not upload the design file(s) to any public or private Forum, Facebook group, website, file-sharing platform, site web or third-party service without prior explicit written permission.

 

Support & Troubleshooting

What should I do if the file doesn’t work?

If your embroidery files isn’t stitching as expected, don’t worry, most issues can be resolved with a few quick checks:

  1. Make sure you are using the correct file format for your embroidery machine (e.g., PES, DST, JEF, ect.). Each machines required specific formats.
  2. Double check you have the correct needle size for your fabric, proper stabilizer, and proper hooping.
  3. Inspect your machine set-up. Is the thread properly threaded? Is the bobbin correctly inserted? Is the machine clean and not jammed?
  4. Check your machine’s push and pull compensation settings. This affects how the stitches land, especially in stretchy or knit fabric.
  5. Preview the design on your machine screen, if available, to ensure it loads properly before stitching.

If you have checked all of the above and are still having issues, feel free to contact us with:

  • Your machine model
  • The file format you used
  • A description or photo of the problem

We are happy to help you whenever we can, but unfortunately, we cannot promise solutions for all technical issues due to the wide variety of machines, materials, and user setups.

Do you offer refunds or exchanges?

Due to the nature of digital products, all embroidery file sales are final. Once a file has been purchased, it cannot be refunded or exchanged 


Custom Orders & Requests

Do you offer custom embroidery designs?

Custom embroidery file request are not currently available, but we plan to offer this service in the near future.

If you would like to be notified when custom orders open, feel free to contact us or join our mailing list. We’d love to bring your ideas to life when times come!

 

Can I request a specific format or size?

The file format listed on each product page (e.g., PES, DST, JEF, ect.), are the only format available. We are unable to provide additional formats at this time.

Request for a specific design size is available as long as it falls between the minimum and maximum size already offered.

If you need a larger size than the maximum offered, feel free to contact us, custom enlargements may be possible on a case-by-case basis

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